Business Hours
We are open Monday through Friday from 8:00 am to 4:30 pm, Pacific Standard Time. For walk-in sales and pick-ups, hours are 9:00 am to 12:00 pm, and 1:00 pm to 3:00 pm PST.
Placing an Order
We accept orders by Telephone, Fax, or E-Mail. Please do NOT e-mail credit card information. Please use our complete part numbers from a catalog, price list, or current invoice. Specifying sizes, finishes, colors, materials, and breaking strengths helps us fill your order accurately and promptly. Special Orders may require a 25-50% down payment.
Please click on Easy Order Form to fax or e-mail.
Minimum Order
Lowy Enterprises has a $50.00 minimum order. Smaller orders may be accepted with a $10.00 surcharge. There are also minimum packed quantities for certain parts. Soft goods like Webbing, Hook & Loop, Cord, etc. are only sold in full rolls/spools.
Shipping
We offer Same Day Shipping via UPS or Federal Express Ground Service on most orders. Please include any special shipping instructions when you place your order. DHL and TNT are our preferred carriers for foreign shipments.
Terms
We accept Visa, MasterCard and American Express, or for COD orders, pre-printed company check, cashier’s check, or cash. Net 30 credit terms are available upon approval. All orders are subject to applicable shipping/handling and COD charges. There is a $30.00 charge for each returned check. Payments are accepted only in U.S. Dollars.
Returns
Returns are accepted up to 15 business days after shipping. Before returning any merchandise, you MUST call to obtain a Return Authorization Number (RMA) – no credit will be given without written authorization, and returned goods must be in their original condition. A Restocking Charge of up to 25% may apply in some cases. Will-Call orders not picked up within 5 (five) business days of ordering will be restocked and subject to a 5% restocking fee.
Warning
All prices are subject to change without notice.
Some listed products may no longer be available, or may be available only in limited quantities.
Having no control over the use of any of the products we sell, Lowy Enterprises assumes no liability connected with their use. Under no circumstances are we or the seller liable for any loss, damage, or expense of any kind arising out of the use of, or inability to use, our products.
